Privacy Policy | LivelyPaint

Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from Livelypaint. We respect the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

If you do not agree with this Privacy Policy, or any aspect thereof, you must stop using our Services immediately and cease from all further use.

Collecting Personal Information

When you visit Livelypaint.com, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Order Information

Examples of Personal Information collected: Name, date of birth, contact information such as email adresses and telephone numbers, billing and shipping adress, payment information.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights.

[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with LivelyPaint.

We collect theses informations to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Theses informations are collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

[INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

Our processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your Rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

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Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Children

We do not knowingly collect Personal Information from children under the age of 13 through the Services. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Services. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@livelypaint.com or by mail using the details provided below:

Lively SARL, Rue Muzy 9 , 1207 Genève, Suisse

FAQs

Yes, all of our products are real paintings, handmade by real artists.

No, for Switzerland all taxes are included. (VAT, tax administration, delivery, etc.)

Order your favorite picture/photo as a hand-painted painting and pay only once, we will take care of everything for you!

Paintings are shipped securely. They are rolled and protected in sealed airtight cylinders.

In a narrow space, it is advisable to buy a small painting or several small paintings. This way you can arrange them however you want to take up the wall. Small triptych squares (several small tables next to each other) could also be a good option. This configuration is also a good solution for long spaces like a hallway or staircase.

A standard bedroom can easily accommodate medium-sized paintings (60x60cm, 50x50cm, 50x70cm). It will fit in many situations. You should avoid buying a painting that is too small as it will not complement the wall. Medium tables are the most popular formats.

If you have chosen a large painting (100x100 cm, 80x80 cm, 70x70 cm), opt for a light wall and make the work the focal point of the room. Dare an XXL screen in rooms with high ceilings. A large rectangular painting (40 x 120 cm or 50 x 150 cm) creates a nice horizontal effect over a pump or sofa.

It depends on the size and complexity of the painting, usually around 15 days. (Due to Covid there may be unexpected delays)

Yes! You can write instructions to our artists. You can also describe a color or tone in the instructions box for your artist.

Yes! Simply write in the instruction box which items you would like the artist to remove. (person, object, etc.)

Please refer to our Return policy.